A question?
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Find common answers about purchases, sign-in, privacy, and accounts. If you still need help, contact us directly.
Contact support@shelterfuture.comStart here.
Most answers are below.
Purchases and subscriptions
My purchase succeeded. Why is the entitlement missing?
Confirm that you are signed in with the account used for the purchase, then fully close and reopen ReNew Album. On mobile, choose “Restore purchases”; on desktop, sign in again.
If it still has not updated, send the purchase platform, order time, and order number to support@shelterfuture.com. Do not send card numbers or payment passwords.
Where can I restore a purchase or cancel a subscription?
Choose “Restore purchases” on the purchase screen. Renewals and cancellations are managed in the applicable app distribution and payment platform’s subscription settings.
Deleting the app does not cancel a subscription. Refunds, duplicate charges, and payment disputes must also be handled through that platform first.
Sign-in and account
I did not receive the sign-in email or code.
Check spam, promotions, and mail filters. Confirm the address is correct and use the code in the newest email.
If you still cannot sign in, contact support@shelterfuture.com from the related address and include your platform and the time of the issue.
Will my favorites and marks follow me to a new device?
Photos, videos, and most organizing actions stay on your device by default. Sign in with the same account after changing devices or reinstalling; local-only data is not moved automatically.
Keep important media in your system album or device backup. Email us if you need help identifying an account.
Privacy and data
Does ReNew Album upload my photos and videos?
No. Browsing, indexing, favoriting, and pending deletion happen on your device by default. ReNew Album does not upload your media to its own servers.
Purchases, accounts, and website operation may require limited information to be processed by third-party services. See the Privacy Policy.
How do I delete an account or ask about privacy?
Use the deletion action in account settings. If you cannot access the account, email support@shelterfuture.com from the related address.
Do not attach photos, videos, passwords, or full payment information. We will verify necessary details and reply with the next steps.